Refund & Cancellation Policy – VGroup Ventures

At VGroup Ventures, we aim to make your travel experience smooth and stress-free. Please review our policies below for flight cancellations, refunds, and tour-related conditions. For any assistance, our customer service team is available at +1(8557)679 339.

Flight Cancellations

To cancel a flight booked with VGroup Ventures, please contact our customer service team directly at +1 (855) 767 9339.
You will receive two key documents after booking:
- Itinerary Document: Sent immediately after booking, confirming your request details.
- E-ticket / Invoice Receipt: Sent once all travel arrangements are confirmed with the airline or supplier. This acts as your proof of booking.
24-Hour Rule: Most flights can be canceled within 24 hours of booking for a full refund.
Airline Change/Cancel Fees: If you wish to change or cancel after 24 hours, airline-imposed fees may apply, along with any fare difference for rebooking.
Refund Restrictions: Some fares are strictly non-refundable. Please check the fare rules included in your itinerary before making changes.
Future Travel Credit: Even if your ticket is non-refundable, some airlines may issue a credit for future travel if canceled before departure.
Direct Airline Cancellations: For certain low-cost or regional airlines, you may need to contact the carrier directly.

Refund Policy

Refunds are subject to airline, hotel, or tour operator rules and are not always guaranteed.
In cases of Force Majeure (events beyond control such as natural disasters, strikes, or government restrictions), the company is not liable to provide a refund.
If a refund is approved, processing typically takes 15–45 business days depending on the supplier.
No refunds will be made for unused services, no-shows, or partially completed tours.

Conditions of Travel

Clients must adhere strictly to the Tour Program. Failure to join, late joining, or early departure will result in no refund.
If you are unable to join due to personal reasons (illness, loss of documents, missed flights, etc.), your booking will be treated as a “no-show” and 100% cancellation charges will apply.
If a client discontinues the tour mid-way (due to illness, family emergency, or any other reason), no refund will be granted for unutilized services.
Pre-tour services (such as flights or hotel nights booked under promotional packages) that go unused will not be refunded.
The company reserves the right to withdraw a client’s participation if their behavior is disruptive or harmful to the tour group. In such cases, no refund will be issued.

Limitation of Liability

The maximum liability of VGroup Ventures shall not exceed the total amount paid by the client for the booking.
We are not responsible for any consequential or incidental expenses (e.g., missed connections, additional accommodations, or alternate travel arrangements).
Special charges, peak-season surcharges, or price hikes by suppliers must be borne by the client, even after booking.

Legal Terms

Any legal claim against VGroup Ventures must be filed within 7 days of the last day of the tour.
Discounts, promotions, or schemes offered by the company may be withdrawn at any time without prior notice.

📞 For questions, cancellations, or refund requests, please contact our 24/7 support team at +1 (855) 767 9339.